Privacy Policy

Welcome to AntiqueAid, your premier destination for expert antique restoration and repair services. We are dedicated to safeguarding your privacy and ensuring that your personal information is managed with the utmost care. This Privacy Policy outlines our practices related to the collection, use, and disclosure of your information in connection with our services. We emphasize transparency and accountability in how we handle your data to maintain your trust.

Information We Collect

We collect personal information solely that you voluntarily provide to us. This may encompass your name, email address, phone number, and other details you choose to share. For instance, when you register an account, place an order, or reach out to our support team, you may supply such information. We do not use cookies or similar tracking technologies to gather data on your online behavior. Our commitment to privacy means we only collect data necessary for delivering our services and enhancing your experience. We have implemented rigorous measures to protect your personal information.

How We Use Your Information

The information we gather is used to deliver and enhance our services, respond to your requests, and communicate relevant information to you. For example, your data helps us process orders efficiently and ensure accurate delivery. We may also use your details to personalize your experience, offering recommendations based on your preferences and past interactions. With your consent, we might send you promotional offers, special discounts, and informative updates. You can opt-out of these communications at any time, giving you control over the information you receive from us.

How We Share Your Information

We may disclose your information to select third-party service providers who assist us in delivering our services. This includes entities like payment processors, shipping services, email marketing platforms, and data analytics providers. These partners help us operate efficiently and effectively. They are contractually bound to protect your information and cannot use it for unauthorized purposes. Additionally, we may share your information if legally required or during corporate transactions such as mergers, acquisitions, or asset sales, ensuring your data remains protected.

Security and Data Retention

We prioritize the security of your personal information by implementing robust technical and organizational safeguards to prevent unauthorized access, use, or disclosure. Our security measures include data encryption, regular updates to security protocols, and thorough audits. Your data is stored securely on encrypted servers with access restricted to authorized personnel only, who are trained to handle data responsibly. We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once it is no longer needed, it is securely deleted or anonymized.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. We provide straightforward methods for managing your data. If you wish to exercise these rights or have any questions or concerns about your privacy or data protection, please contact our Privacy Team at [email protected]. Our team is dedicated to addressing your inquiries efficiently. You can also manage your communication preferences and opt out of marketing messages by following the instructions provided in our emails, ensuring you only receive information that is relevant to you.

Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. We strive to maintain a secure environment and take measures to avoid collecting data from younger users. If we discover that we have inadvertently collected information from a child, we will promptly remove it from our records. If you believe we may have collected information from a child, please contact us immediately so we can take appropriate action and comply with privacy regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. As we evolve, we aim to keep our privacy practices transparent and current. Any updates will be posted on our website, and we encourage you to review this policy periodically. Continued use of our services signifies your acceptance of any changes. By staying informed, you understand how we protect your information and acknowledge the updated terms.

Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data practices, please reach out to our Privacy Team at [email protected]. We value your input and will work diligently to address any issues. Your feedback is crucial in helping us enhance our services and privacy measures. We are committed to maintaining open communication and ensuring your satisfaction with how we manage your personal information.